Return Policy

At Shree Mahalaxmi Exports, customer satisfaction is our top priority. We are committed to providing high-quality products and ensuring a seamless buying experience. Below are the details of our return policy:

1. Eligibility for Returns

• Returns are accepted for defective, damaged, or incorrect products received.
• The product must be unused, in its original condition, and in the original packaging.
• Returns must be initiated within 7 days of receiving the order.

2. Items Not Eligible for Return

• Products that have been used, opened, or altered in any way.
• Custom or special-order items, unless they arrive damaged or defective.
• Perishable items, unless they are damaged during shipping.

3. Return Process

• To initiate a return, contact our customer support team at [contact email/phone] with the order details and reason for return.
• Provide clear images of the product and packaging if it is defective or damaged.
• Once the return is approved, we will provide instructions for shipping the product back to us.

4. Return Shipping

• The cost of return shipping will be covered by us in cases of damaged, defective, or incorrect items.
• For other returns, the shipping costs will be borne by the customer.

5. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and will be issued to the original payment method.

6. Replacements

• For damaged or defective products, we offer free replacements.
• Replacements will be shipped as soon as the returned product is received and verified.

7. Exceptions

• Delays caused by courier services or customs clearance are not eligible for returns or refunds.
• Products damaged due to improper storage or handling by the customer are not eligible for return.

8. Customer Support

• For any questions or concerns about returns, our support team is available to assist via email or phone.

We are here to ensure your satisfaction and are happy to assist with any issues related to your purchase.